Refund Policy
Last updated: September 22, 2026
All live-animal sales are final, subject to eligible dead-on-arrival claims and any rights that applicable law does not allow to be excluded.
Live Shrimp DOA Coverage
DOA coverage is available only for orders shipped using 1-day shipping. Orders shipped using 2-day shipping are not eligible for DOA coverage.
Eligible claims must be reported within one hour of the carrier-recorded delivery time. Leave the shrimp inside the original unopened bag and provide clear photos showing the affected shrimp, the unopened bag, and the shipping label. Include your order number when contacting me.
Coverage requires delivery on the carrier’s first attempt. Opening, altering, or discarding the bag before documentation; a missed, held, or customer-rescheduled delivery; an incorrect address; or changing the shipment after it leaves my possession may void coverage.
Extra “+” shrimp are included to cover minor losses and are not counted as purchased shrimp for reimbursement.
Approved Claims
An approved claim may be resolved with either:
- A refund for the affected purchased shrimp, excluding shipping charges; or
- A replacement shipment, with the customer responsible for the new shipping cost.
Dry Goods
Contact me before returning dry goods. Items must be unused and unopened, and every return requires approval before shipment. Unauthorized returns may not be accepted.
Contact
For complete requirements, review the Shipping & DOA Policy or use the Contact page.