Shipping & DOA Policy

This policy explains how QT Shrimp ships live shrimp and how eligible dead-on-arrival claims are handled.

Shipping Schedule

All orders placed before Sunday will ship the following Monday or Tuesday. Orders placed on Sunday or afterward will ship on Monday or Tuesday of the next shipping week.

For a future scheduled delivery, please message me before ordering to arrange a suitable shipping date.

Weather, holidays, and carrier conditions may require me to postpone shipment for animal safety. Tracking information is provided after your order ships. Dry goods may ship separately from live shrimp.

Packaging and Weather

Live shrimp are packed in an insulated box. Ice packs may be used when appropriate for warm weather. I do not use heat packs. The required shipping method or shipment date may change when weather conditions could place the shrimp at risk.

Standard 1-Hour DOA Policy

DOA coverage is available only for orders shipped using 1-day shipping. Orders shipped using 2-day shipping are not eligible for DOA coverage. All other DOA policy requirements still apply.

Any dead-on-arrival claim must be reported within one hour of the carrier-recorded delivery time.

To submit a claim:

  1. Leave the shrimp inside the original unopened bag.
  2. Take clear photos showing the affected shrimp, the unopened bag, and the shipping label.
  3. Contact QT Shrimp within the one-hour claim window and include your order number.

Opening, altering, or discarding the bag before documenting the claim may void coverage.

Delivery Requirements

DOA coverage requires delivery on the carrier’s first attempt. Coverage is void when a delivery is missed, held, or rescheduled by the customer; when an incorrect or incomplete address was provided; or when the shipment is changed after it leaves my possession.

Any extra “+” shrimp included in a pack are intended to cover minor losses and are not counted as purchased shrimp for reimbursement purposes.

Approved Claims

Approved DOA claims may be resolved through either:

  • A refund for the affected purchased shrimp, excluding all shipping charges; or
  • A replacement shipment, with the customer responsible for the new shipping cost.

Returns and Exchanges

All live-animal sales are final. Live shrimp cannot be returned or exchanged because of animal-welfare and biosecurity concerns. Problems present at delivery must be reported through the one-hour DOA process.

Contact me before returning dry goods. Dry goods must be unused and unopened, and all returns require approval before being shipped back. Unauthorized returns may not be accepted.

Questions Before Ordering

If you have questions about weather, shipping coverage, or which service is required for your location, please use my Contact page before placing your order.